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Builder Uses Education Material

Homebuyers visiting the Toll Brothers model homes in a development in Inverness, Illinois are learning about how fire sprinklers can protect their families and their new homes.

According to Andy Stern, assistant vice president, Toll Brothers Inc. they decided to promote residential fire sprinklers to homebuyers after completing developments in other communities where fire sprinklers were mandatory.

“After the positive experience we had building sprinklered homes in the other developments, we were comfortable recommending fire sprinkler systems in all our homes, even where the systems aren’t required,” Stern said. “We installed them in our model homes.”

Stern wanted his program to be more extensive then just a referral service listing fire sprinklers as an option. Toll Brothers worked with the local fire department to develop a more comprehensive program that included training the Toll Brothers sales staff.

“We wanted to make sure our sales people had all the answers before homebuyers made the decision. The fire department gave us the educational material and we pass it on to the buyers. We show the homebuyers the Home Fire Sprinkler Coalition video and answer their questions. If they chose not have a fire sprinkler system installed in their homes, they sign a waiver,” Stern said.

 

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